Returns & Exchanges

At Official, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all products in their original, unused condition. If a product doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.