Frequently Asked Questions
Everything you need to know about your Official beauty experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international delivery varies by location.
Are Official products cruelty-free?
Yes, we are committed to ethical beauty. All Official products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer professional discounts for makeup artists?
Yes, we have an Exclusive Pro Program for certified industry professionals. Please submit your credentials via our 'Pro' page to apply for a 30% discount on all orders.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.